At Makers Base, your satisfaction is our top priority. We understand that sometimes things don’t go as planned, and you may need to return a product. Our returns and refunds policy is designed to ensure a fair and straightforward process for our customers.
Return Eligibility:
If you are not satisfied with a product purchased from our Store, you may be eligible for a return or refund within 30 days of receipt, provided that the item meets the following conditions:
- The item is in its original, unused condition.
- The item is in its original packaging, with all tags and labels attached.
- You have the original receipt or proof of purchase.
How to Initiate a Return:
To initiate a return, please contact our customer service team at info@makersbase.co.za with your order number and the reason for the return. We will provide you with instructions on how to proceed.
Return Shipping:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of your item.
Refunds:
Once we receive your returned item and verify that it meets the eligibility criteria, we will process your refund. Refunds will be credited to the original method of payment within 14 business days.
Exchanges:
If you would like to exchange a product for a different size or colour, please contact our customer service team, and we will assist you with the exchange process.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at info@makersbase.co.za. We will arrange for a replacement or refund, and we will cover the cost of return shipping.
Refusal of Returns:
We reserve the right to refuse returns or refunds if the product has been used, damaged, or is not in its original packaging.
Questions:
If you have any questions about our Returns and Refunds Policy, please contact us at info@makersbase.co.za.